…what you want is to interact with your data without the abstraction of a mouse and keyboard. Have you considered the difficulty in that proposition? If you’re curious, take a second and touch the screen of your laptop like you’re doing some work with it. Open and close some windows, move them around, open some applications, tweak some preferences, pay some bills. I think you’re going to find that the interaction model of the Mac OS exists specifically because you have a keyboard and a trackpad below your screen, and those two instruments allow for refined movements within a dense display of information. What the iPhone OS has done is to allow for the removal of that layer of abstraction, and let us touch our information with our actual fingers. And though our fingers are massive and clumsy, every removal of a layer of abstraction between us and our information represents an epochal shift in technology. Like every such shift, sacrifices must be made, and remedial solutions proposed.

- Adam Lisagor

Les, one of our support guys, said it best after a week: “That board is like magic.” Our support turnaround time is faster than it’s ever been. Just the simple act of “publicizing” those numbers — not in a cruel way, but a “where are we at as a group?” way — has kept the support process on-task and, I think, made it a bit more like a video game.

This thing is wonderful, and not a million miles from a project we’re working on at Magnet.